JOB DESCRIPTION? Day to day client management for all tier clients? To ensure easy accessibility of customer’s service needs through effective e-mail handling? Be able to identify client needs and resolve customer’s inquiries/escalations on related products including: Cash, Trade, Loan, SAFE/PBOC Regulations, Internet Banking? Respond to Clients’ e-mails in a timely and professional manner? Proactively communicate with Clients or business partners (RMs, Product Manager and back-office team) on issues and obtain/present solutions to issues? Maintain all inquiries in investigation tracking system on daily/timely basis? Continually evaluate day to day activities for process improvement opportunities? To interpret